Shipping policy

 

Thank you for shopping with us at Velmora We want to ensure that your experience is smooth and hassle-free. Below, you’ll find all the details regarding our shipping policies.

Processing Time

  • All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation once your order has been dispatched with tracking details.

Shipping Rates

  • Shipping rates are calculated at checkout based on your delivery address.

  • We offer standard and expedited shipping options. The cost will depend on your location and the shipping method chosen.

Shipping Methods

  • Standard Shipping: Delivery within 5–7 business days.

  • Expedited Shipping: Delivery within 2–4 business days.

  • International Shipping: Delivery times may vary depending on your country, typically within 7–14 business days.

International Shipping

  • We currently ship internationalloy

  • International customers may be responsible for any customs duties, taxes, or fees upon delivery. These charges are not included in the product or shipping costs and are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment.

  • You can track your order using the link provided in your confirmation email.

Missing or Lost Packages

  • In the unlikely event that your package is lost or delayed, please contact us within 30 days of your order’s expected delivery date. We will assist in resolving the issue promptly.

Address Accuracy

  • Please ensure that your shipping address is correct and complete before finalizing your order. We are not responsible for lost or undelivered packages due to incorrect addresses.

Returns & Exchanges

  • For our return and exchange policy, please refer to the [Returns Policy] page for full details on how to return or exchange an item.

Contact Us

  • If you have any questions about your order or shipping, please feel free to reach out to our customer service team at oliverc131313@gmail.com.

Thank you for shopping with Velmora